Returns

We accept returns under the following conditions:

• Items must be unworn, unused, and in original condition
• Returns must be requested within 14 days of delivery
• Items must be returned in original packaging where possible

To initiate a return, please contact us via the Contact page with your order number and reason for return.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

• Items marked as final sale
• Gift cards or digital products
• Items damaged due to misuse or normal wear

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider

Original shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges

If you need a different size or received the wrong item, please contact us as soon as possible.
Exchanges are subject to availability.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Include photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a trackable shipping service
• NoCtrl Collective is not responsible for lost return packages

Money-Back Guarantee

If you’re not satisfied with your purchase, we’re happy to help — provided the return conditions above are met.

Our goal is a fair resolution for every customer.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment provider first
• Allow processing time for your provider
• Contact us if the issue persists

Contact Us

For returns, exchanges, or refund questions, please reach out via the Contact page on our website.

Simple returns. No unnecessary drama.